Privacy Policy

Our Privacy Policy governs your visit to our website and explains how we collect, safeguard and disclose information that results from your use of our website and our services. We use your data to provide and improve the services and products we offer. By using our website and or purchasing our products, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. We are Cholinga (Pty) Ltd and any reference to we, us or our shall mean Cholinga (Pty) Ltd. Any reference to you, your or yours shall be a reference to you as our customer or potential customer. The personal information We collect Personal information refers to any information that identifies you or specifically relates to you. Personal information that we may process under this Policy includes:

your name and surname / company name;
identifying number (e.g. identity number or passport number, registration number);
email address; physical address (e.g. residential address, work address or physical location); telephone number

A juristic person (a company, trust or association for example) may also have personal information protected in law and may be processed in terms of this Policy. We may process personal information relating to the juristic person’s directors, officers, employees, shareholders, members, representatives, guarantors, guarantors, guarantors, sureties, spouses of sureties, other security providers and other persons who represent the juristic person (“Related Persons”). In the event of you providing personal information of a Related Person, you warrant that the Related Person is aware that they are sharing their personal information with us, and that the related person has consented to it. We will process the personal information of Related Persons as stated in this Policy; thus, references to you in this Policy shall include Related Persons with the necessary amendments. The purpose for which personal information is being collected We collect personal information to:

To facilitate account creation and the logon process
manage and maintain your account;
To verify your identity where required;
Communicate with you and carry out instructions and requests;
Respond to enquiries and complaints;
Comply with Our record-keeping obligations;
Conduct market and behavioural research;
Run customer satisfaction surveys, promotional and other competitions;
Comply with Our legal and regulatory obligations; and
any other related purposes.

The supply of personal information by you to us is voluntary and not mandatory. If you do not provide us with the personal information that we require, we cannot provide the goods or services we offer. Legal basis for processing your data We process your personal information for these purposes for our legitimate business interests and in order to allow you to enter our Platform and/or to purchase our products and/or use our services, with your consent, and in order to comply with our legal obligations. This Privacy Policy is governed by the laws of the Republic of South Africa. You agree to submit the personal and exclusive jurisdiction of the courts located within South Africa. Sources We use to collect personal information We collect personal information from the following sources:

directly from you;
from technology, such as a customer’s access and use including both assisted and unassisted interactions;

How long do We keep your personal information We keep your personal information for as long as:

the law requires us to keep it;
a contract between us requires us to keep it;
you have consented to us keeping it;
we are required to keep it to achieve the purposes listed in this Policy;
we require it for statistical or research purposes;
we require it for lawful business purposes.

We may keep your personal information even if you no longer have a relationship with us and despite your request for us to delete or destroy your personal information if the law permits or requires us to keep this information. Use of personal information for marketing purposes We will use your personal information to market our products to you. You can at any stage request us to stop sending marketing communications to you. How do we store your personal information We take all reasonable and appropriate measures to ensure that your Personal Information is safeguarded and secure. We have reasonable standards of technology and operational security in place to attempt to prevent loss or misuse of any Personal Information. Any of our authorised employees who are responsible for the maintenance of any special Personal Information submitted by you are requested to maintain the confidentiality of such information unless you have consented to disclosure. Whenever we employ third parties to assist us, we will bind them to our privacy policies as far as they may be required to have access to your Personal Information to perform such services. Our website may contain links to or from other sites. We try to link to sites that share our high standards and respect for privacy, we are however not responsible for the content or the security or privacy practices employed by other sites. The transmission of information via the internet is not completely secure, however, and we cannot guarantee the security of the information you transmit to our Website. Transmission of your information to Our Website is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. We will keep your Personal Information for only a reasonable amount of time, to enable us to use it for the purposes described in this Policy and under applicable law. How your information is used and disclosed We may use the information (including personal information) We hold about you in these ways:

to ensure that content from Our Website is presented in the most effective manner for you and for your computer;
in aggregate and de-identified form, for internal business purposes such as generating statistics and developing our strategic and marketing plans;
to determine how you interact with the Website and based on this information to market our products to you;
to carry out any purchase orders we receive from you ;
to respond to any queries you make;
to notify you about changes to our products;
To monitor user activity such as keyword searches or new postings, and more effectively manage traffic on Our Website;
to provide customer services and create and manage user accounts; and

Also, we may share with third-party service providers certain information, such as your browser capabilities or operating system, that we have collected to better understand which advertisements and services may interest you and to update our Website if necessary. In addition thereto, we will share certain information with third parties service providers in order to carry out any purchase order, including with Payfast and various courier companies. We may block users in certain countries from using our Website. We will not disclose Personal Information to anyone outside our company or our third parties service providers without your permission unless:

We are compelled to do so by law or in terms of a court order;
it is in the public interest to do so;
it is necessary to protect our rights.

We may retain certain Personal Information for as long as required to fulfill our business objective and as permitted by law, even after your account is terminated. Right to access and rectify personal information You have the right to access your Personal Information through our website or other customer support channels. You may make changes to or correct inaccurate Personal Information that you provide us. It is your responsibility to ensure all information provided is accurate. Any requests for changes or corrections will be actioned as soon as reasonably possible. Right to objection You may object on reasonable grounds to the processing of your Personal Information where the processing is in your legitimate interest, our legitimate interest or in the legitimate interest of another party. You must inform us of your objection in the prescribed manner. We will not be able to give effect to your objection if:

the processing of your Personal Information was and is permitted by law;
you provided consent to the processing, and our processing was conducted in line with your consent; or
the processing is necessary to conclude or perform under a contract with you.

Right to withdraw consent / Right to be forgotten Where you have provided your consent for processing your Personal Information, including any consent in respect of Related Persons, you may withdraw your consent and request your Personal Information to be deleted If you withdraw your consent, we may not be able to provide our services or products to you. We will action your request as soon as reasonably possible and to the extent permitted by law. Location Data We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our services, to improve and customize our services that we offer. You can enable or disable location services when you use our website at any time by way of your device settings. Cookies Data We use cookies and similar tracking technologies to track the activity on our website and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. Why do we use cookies? These files serve a number of useful purposes for you, including:

granting you access to certain features on our Website;
tailoring our website’s functionality to you personally by letting us remember your preferences, location or device type;
improving how our website performs;
understanding who our audience is so that we can provide content most relevant to you;
allowing third parties to provide services to our Website; and
helping us deliver interest-based advertising where appropriate in compliance with the applicable laws.

The types of cookies we use We use different types of cookies on our Website. Some of these cookies are placed by us, while others are placed by our third-party plug-ins, suppliers or advertisers. These cookies may be deleted from your device at different times, such as at the end of your browsing session (when you leave the website) or after a pre-set amount of time, or they may persist on your device until you delete them. Examples of Cookies we use: Standard Google Analytics and Woo Commerce Right to complain You have the right to file a complaint with the Information Regulator about an alleged infringement of the protection of your personal information. The contact details of the Information Regulator are provided below. JD House, 27 Stiemens Street Braamfontein Johannesburg 2001 P.O Box 31533 Braamfontein Johannesburg 2017 Tel no. +27 (0)10 023 5200 Website: https://justice.gov.za/inforeg/ Privacy Policy Changes This policy is reviewed regularly and any changes will be posted clearly on our website. We reserve the right to change, modify, add or remove portions of these terms at any time. Data Protection Officer / Information Officer Our appointed Data Protection Officer, Debbie Nordien, can be contacted at debbie@cholinga.co.za